For customers utilizing web design, website redesign, and search engine optimization, and web maintenance services provided by Digital Innovation Media Group

Following are terms of services for web design, website redesign, and search engine optimization services provided by Digital Innovation Media Group, LLC (DIMG). The customer shall provide billing address and any other information necessary for DIMG to maintain web design, website redesign, and search engine optimization services. Any information not provided at sign-up will be requested by Digital Innovation Media Group, LLC and provided by the customer. Signature on our order form, or submission of an online order for service, indicates agreement to these terms of service.

1. Acceptance

It is not necessary for the Client to sign an acceptance of these terms and conditions for them to apply. If a Client accepts the quote, then it is understood that the Client is satisfied with and accepted the terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Digital Innovation Media Group are outlined in the project quotation that was sent to the Client via email. The proposal submitted will be valid for a period of 30 days. We reserve the right to alter or decline to provide a quotation after expiry of the 60 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of 50% of the total project fees. The remaining balance is to be paid via a 20/20/20 payment model. Automatic payments are required and set up at onboarding. 

Acceptable payments can be made via corporate check, ACH, and all major credit cards.

3. Client Review

Digital Innovation Media Group will provide the Client with an opportunity to review the website’s layout and content upon the creation of the custom theme and after the project is complete.d

At the completion of the project, the website will be deemed accepted and approved unless the Client states otherwise within a period of seven (7) business days.

4. Turnaround Time and Control

The Service Provider will complete the work to be performed based on the timeline outlined in the proposal unless a delay is agreed upon by all parties.

A primary contact for the Client will be identified by the Service Provider to lead the acceptance and approval of the design and development work.

Throughout the project, the Client is expected to provide content, images, videos, and other relevant documentation

5. Failure To Provide The Required Website Content:

We aim to complete all of our website projects promptly. As a small business, we aim to give each Client the personal attention they need to succeed.

For this reason, we request that the Client send all content and images that are required for this project at least seven (7) days before the start of the project. If the Client cannot provide the required information by the agreed-upon time and causes a delay in the project timeline, a fee may be applied to your final invoice.

If we are expected to provide Search Engine Optimization, we will need your content in advance of the project so we can complete the work effectively.

We reserve the right to close the project if the required information is not received at least seven (7) days before the agreed-upon start date. The remaining balance will be payable at that time.

Digital Innovation Media Group agrees to make routine updates to your website, given the work does not exceed two (2) hours of development time.

All content and images must be sent on a Microsoft Word, Pages for Mac document with a title indicating where the content is to be placed on the website.

6. Payment 

A representative from Digital Innovation Media Group will send the initial invoice via email for the 50% deposit payment. The final invoice will be emailed at the completion of the website project, and the website is approved and live. Any unpaid balances that remain thirty (30) after an invoice is sent will be subject to a service charge no more than 20% of the total project per month until the full balance is paid.

7. Additional Expenses

The Client agrees to reimburse the Service Provider for any additional expenses necessary for the completion of the work. These expenses include fonts, plugins, themes, stock photography, etc. Hosting services will be paid directly to the hosting company. We can make recommendations for hosting companies and coordinate the set up of the hosting plan if needed.

8. Web Browsers

Digital Innovation Media Group makes every effort to ensure our Client’s websites can be viewed on all major web browsers. However, we cannot guarantee that your website will be fully functional on all browsers. We design websites to work on Google Chrome, Safari, Microsoft Edge, and Firefox).

We cannot accept responsibility for web pages that do not display appropriately on browsers that have been updated or have newer versions since your website launched. However, we will perform any development work required to make the website more functional on the updated browser.

9. Termination

Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

10. Indemnity

Digital Innovation Media Group’s services may be used for lawful purposes only. You agree to indemnify and hold Digital Innovation Media Group harmless from any claims resulting from your use of our service that damages you or any other party.

11. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Digital Innovation Media Group the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Digital Innovation Media Group permission and rights for the same and agrees to indemnify and hold harmless Digital Innovation Media Group from any claims resulting from the Client’s negligence or inability to obtain proper copyright permissions.

A contract for website design and/or placement shall be regarded as a guarantee by the Client to Digital Innovation Media Group that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

12. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that the Client will provide any text in electronic format (i.e., e-mail) and that all photographs and other graphics be provided in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Digital Innovation Media Group to return to the Client any images or printed material provided for use in the creation of the Client’s website, such return cannot be guaranteed.

13. Design Credit

A link to Digital Innovation Media Group’s website will appear in the Client’s website’s footer. The Client also agrees that the website developed for the Client will be exhibited in Digital Innovation Media Group’s portfolio.

14. Post-Placement Revisions

We cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such revisions include, but are not limited to additions, modifications or deletions.

15. General

These Terms and Conditions supersede all previous representations, understandings, or agreements. The Client’s acceptance via email, text or payment of an initial deposit constitutes Agreement to and acceptance of these Terms and Conditions. Payment online is also an acceptance of our terms and conditions.

16. Governing Law

This Agreement shall be governed by United States Law.

17. Liability 

Digital Innovation Media Group hereby excludes its Employees and agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Digital Innovation Media Group to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has occurred.

18. Severability

If any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired, and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal, and enforceable provision, which comes closest to the parties’ intention underlying the invalid clause.